McLoughlin, JimKaminski, JaimeSodagar, BabakMarinos Ioannides and David Arnold and Franco Niccolucci and Katerina Mania2014-01-312014-01-3120063-905673-42-81811-864Xhttps://doi.org/10.2312/VAST/VAST06/109-116The following methodological model can be used as a platform for the study of the impact of information and communications technologies (ICT) at cultural heritage sites. The model has been developed through extensive, in-depth interviews with curators, directors and stakeholders at many cultural heritage sites across Europe. The underling strength of this model is its versatility. Although the model is oriented towards the investment in, and deployment of, ICT at heritage sites it is fundamentally about understanding the process of investment and so could be modified for many investment decisions.Categories and Subject Descriptors (according to ACM CCS): K.6.1 Project and People Management: Strategic information systems planning.