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RiverState: A Visual Metaphor Representing Millions of Time-Oriented State Transitions
(The Eurographics Association, 2018)
Developing a positive relationship between a business and its customers is vital to success. The outcome of any customer interaction can determine future patronage of the business. Many industry's only point of interaction ...
GPU-Assisted Scatterplots for Millions of Call Events
(The Eurographics Association, 2018)
With four percent of the working population employed in call centers in both the United States and the UK, the contact center industry represents a sizable proportion of modern industrial landscapes. As with most modern ...